At KillerJobWork, we strive to maintain a fair and transparent financial system for all users. This Refund Policy explains the circumstances under which refunds may be issued and the procedures for requesting one.
Deposits made to your KillerJobWork account are generally non-refundable. Once funds are added to your account, they can only be used for platform activities including posting jobs, purchasing boost packages, and other paid services available on our platform.
If a job posted by an employer is rejected by our review team due to policy violations, the full budget amount including service fees will be automatically refunded to the employer's deposit balance. No additional action is required from the employer in such cases.
If a job expires or is canceled before all worker positions are filled, the remaining budget for unfilled positions will be automatically returned to the employer's deposit balance. Employers can use these funds to create new jobs or withdraw according to our withdrawal policy.
In cases where a worker submits incomplete, incorrect, or fraudulent proof of work, the employer has the right to reject the submission. Rejected work does not qualify for payment, and the funds remain with the employer. No refund is applicable to the worker in these situations.
If a worker believes their work was unfairly rejected, they may submit a report through our platform. Our team will review the case and make a final decision. If the rejection is found to be unfair, the worker will be compensated accordingly. This decision is final and binding.
Withdrawal requests, once submitted and approved, cannot be reversed or refunded. Users must verify all withdrawal details including payment method and account information before submitting a withdrawal request. KillerJobWork is not responsible for funds sent to incorrect accounts due to user error.
In the event of duplicate deposits made due to technical errors, users may request a refund by contacting our support team within 24 hours. We will investigate the matter and process the refund if the duplicate transaction is verified. Refunds may take 3 to 7 business days to appear in your original payment source.
Boost package purchases are non-refundable once the boost service has been activated on a job. If a boost package is purchased but not yet activated, users may request cancellation and refund within 1 hour of purchase.
Refunds for premium membership or subscription fees are only available within 24 hours of purchase and only if the premium features have not been used. Once premium benefits have been accessed, the purchase becomes non-refundable.
In cases of fraudulent activity detected by our system resulting in account suspension, all balances including deposit and earning balances may be forfeited. No refunds will be issued to accounts terminated due to fraud, multiple accounts, or violation of our Terms and Conditions.
All refund requests must be submitted through our official support channel. Please include your account details, transaction ID, date and amount of the transaction, and a clear explanation of why you are requesting the refund. Incomplete requests may delay processing.
Refunds approved by our team will be processed within 3 to 10 business days depending on the payment method used. Processing times may vary based on your bank or payment provider. We are not responsible for delays caused by third-party payment processors.
KillerJobWork reserves the right to modify this Refund Policy at any time without prior notice. The policy in effect at the time of your transaction will apply. We encourage users to review this policy periodically for any updates.
If you have any questions about our Refund Policy or wish to request a refund, please contact our support team with your transaction details. We are here to help and will respond to all inquiries as quickly as possible.
